The inaugural session of the 75th SKOCH Summit focused on improving governance through digitalization, innovation, and state-led reforms. Dr Gursharan Dhanjal highlighted India’s governance transformation through technology, digital payments, and reduced physical interface between citizens and government. Shanta Pradhan shared how West Bengal’s Tourism Department revived the tourism sector during COVID through SOPs, financial support schemes, satellite health facilities, and vaccination drives. Arvind Agarwal presented Odisha’s child-focused initiatives, including home-based learning through Ghar Ghar Arunima and early stimulation programs like Vatsalya. He also emphasized Odisha’s strong campaign against child marriage through community participation and village-level prevention mechanisms. Onkar Singh Meena outlined West Bengal’s agricultural reforms, especially micro-irrigation, direct cash transfer through Krishak Bandhu, crop insurance, and farm mechanization. He stressed that improving user efficiency, reducing input costs, and creating reliable digital farmer databases are key to increasing farmers’ income. The session underlined that effective governance depends on innovation, technology adoption, community participation, and strong administrative commitment.
Welcome: Dr Gursharan Dhanjal, Managing Director & Editor, SKOCH Group
Opening Remarks: Dr Gursharan Dhanjal, Managing Director & Editor, SKOCH Group
Ms Shanta Pradhan, Additional Secretary, Tourism Department, West Bengal
Mr Aravind Agrawal, Director, Women and Child Development Department, Government of Odisha
Mr Onkar Singh Meena, Principal Secretary, Agriculture, Government of West Bengal
The session focused on how Indian states are using next-generation technologies to strengthen governance, improve citizen services, and accelerate digitalization. Dr. Gursharan Dhanjal framed the discussion around the state of digitalization, the remaining challenges, and the vision for 2025. Vinay Saga Reddy highlighted Andhra Pradesh’s work in citizen services, benefit delivery, grievance redressal through Spandana, and the use of big data and analytics for actionable governance insights. Sohan Nautiyal spoke about Odisha’s technology-driven governance, including cloud-hosted services, AI-based dashboards, Mo Seva Kendras, smart classes, blockchain applications, and citizen feedback through Mo Sarkar. Kumar Vineet presented Uttar Pradesh’s efforts in grievance redressal through the CM Helpline, COVID response systems, blockchain in land records, mining analytics, startup promotion, electronics manufacturing, and data center policy. Sanjay Kumar Das shared West Bengal’s experiences with e-Samadhan, Duare Sarkar, Bangla Sahayata Kendras, Karmabhoomi, privacy-focused digital platforms, and state-managed data and cybersecurity infrastructure. A key theme across the panel was that technology must remain citizen-centric, accessible, transparent, and responsive rather than being reduced to jargon or showcase projects. The panelists also stressed the value of sharing best practices and even failures across states so that successful governance models can be replicated more widely. Overall, the discussion showed that while states are at different stages, they are collectively moving toward more connected, data-driven, and inclusive digital governance.
Moderator: Dr Gursharan Dhanjal, Managing Director & Editor, SKOCH Group
Mr Vidya Sagar, CEO, Real Time Goverance Society, Andhra Pradesh
Mr Sohan Nautiyal, Head SeMT Odisha State eGovernance Mission Team, Electronics & Information Technology, Government of Odisha
Mr Kumar Vineet, Special Secretary, Electronics & Information Technology, Government of Uttar Pradesh
Mr Sanjay Kumar Das, Joint Secretary, Department of Information Technology & Electronics, Government of West Bengal
State finances are in a critical stage particularly after a shock emanated from Covid-19 pandemic. The economy contracted by more than seven percent in the fiscal 2020-21. Fiscal deficit of the union and states has increased dramatically. Consequently, debt of the union and states has increased further. Since finances of the union government are in turmoil, the resource flow from the union to the states is compressed. The second reason is the escalating public expenditure of the State due to popular unproductive loan waiving of farmers, taking over the debts of the power discoms under Ujwal Discom Assurance Yojana (UDAY). The third reason is the poor own tax (including State-GST) and non-tax revenue collection by the states. As a result, the developmental expenditure except health has slowed down. Countering this requires the following questions to be addressed:
Moderator: Prof V N Alok, Indian Institute of Public Administration (IIPA)
Mr R D Janartha, Additional Commissioner, State Tax and Excise, Government of Himachal Pradesh
Mr Sarveshwar Shukla, Joint Commissioner, MSME and Export Promotion, Government of Uttar Pradesh
Ms Deepika Rana, Deputy Director, Department of Industries & Commerce, Government of Himachal Pradesh
Mr R Chandrashekaram, Joint Commissioner, Department of Labour, Government of Telangana
Mr Yogesh, Additional Director, Handlooms and Textiles, Government of Karnataka
Mr Manvendra Pratap Singh, Secretary, Department of Industries & Commerce, Government of Assam
Mr Anoop Kumar Agrawal, Additional Director, Directorate of Industries, Government of Odisha
India’s social sector or civil society is integral to its democracy. Despite this, we are a long way from developing an enabling and conducive environment. Gender inequality despite economic growth, implementation challenges of rights based schemes, vulnerability to climate change are few lingering issues. Development in any sector or area should ultimately lead to achieving a ‘higher standard of living’. The key measurement parameters for development should focus on: Housing, Health, Food and Nutrition; Cleanliness and Hygiene; Education; Employment and so on.
The panel discusses the following:
Moderator: Mr Bhushan Mohan, Senior Fellow, SKOCH Development Foundation & Former Principal Consultant, NeGD
Mr Anoop Kumar Agrawal, Principal Secretary, Technical Education, Training & Skill Development Department Government of West Bengal
Mr Pawan Arora, Commissioner, Rajasthan Housing Board
Mr Mohammad Iqbal Chowdhary, Director, Agriculture Production and Farmers Welfare Department, Government of Jammu & Kashmir
Mr Amarjeet Kumar Sharma, Director, Directorate of Higher Education, Himachal Pradesh