The session highlighted how governance reforms are becoming more effective when driven by technology, process simplification, and reduced physical interface between citizens and government. Dr Gursharan Dhanjal set the context by noting India’s recovery from the pandemic, growth in digital adoption, and the importance of better governance for inclusive development. Dr. Godallah Kiran Kumar presented SBSTC’s Vision 2025, focused on expanding transport access to remote and tribal areas, modernizing depots, increasing CNG and electric buses, and improving service delivery through ITMS. Mr. Nitin Ramesh Gokarn explained how Uttar Pradesh PWD transformed tender evaluation through a fully digital, objective system that reduced subjectivity, increased competition, and generated major savings for the government. He also emphasized that strong internal ownership and transparent grievance redressal were key to making the reform sustainable. Mr. Saurabh Jain discussed the achievements of Swachh Bharat Mission Urban, including progress in toilets, waste processing, door-to-door collection, and citizen participation. He underlined that behavior change, competitive benchmarking, digital tools, and large-scale capacity building helped make sanitation a people-led movement. A common theme across all three presentations was that removing subjectivity and making systems process-driven improves transparency, efficiency, and public trust.
Welcome: Dr Gursharan Dhanjal, Managing Director & Editor, SKOCH Group
Opening Remarks: Dr Gursharan Dhanjal, Managing Director & Editor, SKOCH Group
Mr Nitin Ramesh Gokarn, Principal Secretary, Public Works Department, Government of Uttar Pradesh
Dr Godala Kiran Kumar, Managing Director, South Bengal State Transport Corporation
Mr Saurabh Jain, Resident Commissioner Kerala House, New Delhi
It’s been a tough haul for the districts to struggle with the second wave of COVID19 and thereafter to prepare for the third wave. Being the face of the governance, is interfaces directly with the citizen. The focus has now shifted to enhanced and improved delivery of services and adoption of digital technologies to provide an integrated view of the government to the citizen. It helps to respond quickly because of a single use interface and empowers the citizen. It also means improved governance with focused targeting and delivery of services or entitlements with no or minimum leakages. The Panel discusses the following:
Moderator: Dr Shefali Dash, Distinguished Fellow, SKOCH Development Foundation and Former DG, NIC
Mr Anoop Khinchi, Secretary, Fisheries & Aquatic Resources, Government of Nagaland
Dr Senthil Raj, District Collector, District Administration Thoothukudi
Mr Biswajit Pegu, District Magistrate, Kamrup Metropolitan District
Mr Armstrong Pame, Deputy Commissioner, District Administration Tamenglong
Mr Pawan Kadyan, District Magistrate, District Administration Cooch Behar
Mr Abhishek Jain, Assistant Commissioner, District Administration Bongaigaon
We have been studying cities for nearly two decades and find that cities have evolved from their erstwhile role of maintenance of the city alone. Local bodies are the interaction layer for the citizens For a citizen, it would mean transacting online in an error-free manner and for government, availability of refined data for better targeting and delivery. Cities are innovating and have become more business like to improve their revenue by way of increased compliances, reduced leakages and user charges. This is making our cities agile, alert and institutions that are adding to the ease of living.
The Panel discusses the following:
Moderator: Dr Gursharan Dhanjal, Managing Director & Editor, SKOCH Group
Mr Sandeep Malvi, Additional Municipal Commissioner& CEO, Thane Smart City Limited
Mr Himanshu Singh, Commissioner, Chhindwara Municipal Corporation
Ms Aparna Moulik, Chairperson, Baranagar Municipality
Mr Anand Menon, Vice President, Agra Smart City Limited
The digital enablement of the police forces in India and law and order machinery has been put in top gear. Whether it is the integrated command and control, wiring up of all police stations down to the taluka level, CCTV networks or data analytics and AI. Our Police system is on the move. The imperatives have changed given the current state of digitalisation that has also increased the cyber vulnerabilities. Social media has become a major influence on shaping up democracy and society. There are issues to women and child safety as well. Most state police departments have a vision on how 2021-25 they are going to become a fully digitally enabled police force in a digital state.
This panel examines:
Moderator: Dr Gursharan Dhanjal, Managing Director & Editor, SKOCH Group
Mr K Vannia Permual, Additional Director General of Police, Tamil Nadu Police Department
Mr Ravi Gupta, Additional Director General of Police, Technical Services, Telangana Police Department
Mr Quaiser Khalid, Commissioner of Police, Mumbai Railway Police Commissionerate
Mr Manoj Abraham, Additional Director General of Police, Kerala Police Department
Ms Aswati Dorje, Joint Commissioner, Nagpur City Police